Terms and conditions

Cancellation policy

Cancellations can be taken by phone or email. We require at least 48hrs notice of cancellation for any appointment over an hour. These appointments are usually for colours, perms, kerastraight or extensions. Please give at least 24hrs notice of any cancellation for cutting and drying appointments. If less than 48/24hrs is given we will  need to charge the full rate of the appointment cancelled unless we can fill it. For long appointments – more than 2hrs – if part filled you will be charged accordingly.

If you are late to your appointment

Your stylist/ beauty therapist will only be able to do as much of the service as time allows. You will still be charged for the full service booked.

Deposits

A deposit of £50 is required for all colouring services and beauty appointments of 90 minutes or more for all new clients. A £10 booking fee is required to secure a colour or hair extension consultation appointment. This fee is only refundable against a follow up colour or hair extension appointment within 4 weeks of the consultation appointment and is non – transferable.

Complaints

We rarely receive complaints but if you are not happy with any aspect of your service please let us know immediately or within four days of your appointment. We take complaints seriously and will endeavour to rectify any issue as soon as possible within seven working days of the complaint. Please call or email us.

Complaints will not be upheld if:

• They are made after four days from the appointment.
• If we have offered appointments but you choose not to have us rectify the situation within 7 days of your complaint.
• If you have tried to rectify the issue, ie cut or chemically treated your hair yourself or by someone else, repainted nails, re-plucked eyebrows etc.